Refund policy
United States Return Policy:
We value you as a customer and your satisfaction is very important to us, please note that we will gladly replace any item that may have been damaged during shipping. We apologize, we are unable to offer any returns (except as noted below) or exchanges.
Although we’ve have tried to accurately display the colors of our foundations and concealers on www.elfcosmetics.com, we understand that it may be difficult to color match these products online. If you’ve purchased our Flawless Finish Foundation, Acne Fighting Foundation, 16HR Camo Concealer, Flawless Concealer, Halo Glow Filter, Hydrating Camo Concealer, Beautifully Bare Lightweight Concealer Stick, Camo CC Cream, Camo Powder Foundation or the Soft Glam Satin Foundation online at www.elfcosmetics.com and you’re not happy with the color, you may request a refund within 30 days of the date of purchase.
To start a refund process for the products listed above, please contact our customer service team by email here. We’ll refund, to the original form of payment, the price of the applicable product plus any applicable taxes. Please allow up to 10 business days for your refund to be issued.
Canada, India, and Russia Return Policy:
We value you as a customer and your satisfaction is very important to us, please note that we will gladly replace any item that may have been damaged during shipping. We apologize, but due to the low-cost nature of our products, we are unable to offer any returns (except as noted below) or exchanges.
Although we’ve have tried to accurately display the colors of our foundations and concealers on www.elfcosmetics.com, we understand that it may be difficult to color match these products online. If you’ve purchased our Flawless Finish Foundation, Acne Fighting Foundation, 16HR Camo Concealer, Flawless Concealer, Halo Glow Filter, Hydrating Camo Concealer, Beautifully Bare Lightweight Concealer Stick, Camo CC Cream, Camo Powder Foundation or the Soft Glam Satin Foundation online at www.elfcosmetics.com and you’re not happy with the color, you may request a refund within 30 days of the date of purchase.
To start a refund process for the products listed above, please contact our customer service team by email here. We’ll refund, to the original form of payment, the price of the applicable product plus any applicable taxes. Please allow up to 10 business days for your refund to be issued.
United Kingdom, Germany, Austria, France, Ireland, Luxembourg, Netherlands, Belgium, Italy, Malta, and Slovakia Return Policy:
If you have purchased a product on any of the above countries and you later change your mind, you have the statutory right to cancel all or part of your order at any time up to 14 calendar days after the day you receive the products you ordered. We will issue you with a refund for those products, when they are returned to us, subject to certain deductions outlined in our Purchase and Sale Terms.
Please note: your right of cancellation will not apply to products which are unsealed and which will not be suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
Additionally, you will be responsible for the cost of returning the product to us unless the product is not as described, fit for purpose or not of satisfactory quality as required by consumer legislation.
To start a refund process for the products listed above, please contact our customer service team here. We’ll refund, to the original form of payment, the price of the applicable product plus any applicable taxes. Please allow up to 10 business days for your refund to be issued.
Denmark, Finland, Norway, Poland, Spain and Sweden Return Policy:
If you have purchased a product on any of the above countries and you later change your mind, you have the statutory right to cancel all or part of your order at any time up to 14 calendar days after the day you receive the products you ordered. We will issue you with a refund for those products, when they are returned to us, subject to certain deductions outlined in our Purchase and Sale Terms.
Please note: your right of cancellation will not apply to products which are unsealed and which will not be suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
Additionally, you will be responsible for the cost of returning the product to us unless the product is not as described, fit for purpose or not of satisfactory quality as required by consumer legislation.
To start a refund process for the products listed above, please contact our customer service team here. We’ll refund, to the original form of payment, the price of the applicable product plus any applicable taxes. Please allow up to 10 business days for your refund to be issued.
Please note that we reserve the right to refuse or limit refunds if we determine our refund policy is being abused.